Frequently Asked Questions

 

Do I have to spray or soak the used diapers?

Nope! Just toss them into your diaper pail, same as you would a disposable. 

How much does it cost?

The cost is $20 a week. You will be billed $80 at the beginning of every four week cycle. We also have a one-time $25 setup cost that goes along with your first payment. 

Can I cancel at any time?

Absolutely. You may cancel at any time via text, phone call, or email. We recommend that you give cloth diapering a try for the full four weeks and we do not offer refunds for weeks left unused.

Do you have a discount for twins or families with two children in diapers? 

Yes! Add two subscriptions into your cart and then use apply promo code: 2NDSIBLINGDISCOUNT for $10 off your order. 

What products are used to wash the diapers? 

We use extremely hot water (170 degrees +) and detergent formulated exclusively for baby linens to wash our diapers. We are committed to using harmless and ecofriendly ingredients like hydrogen peroxide (our main ingredient) to clean our diaper laundry. (Occasionally we may need to use a very small amount of chlorine bleach. This is common in cloth diapering.) There are no fragrances used in the processing of the diapers. Our diapers are p.H balanced to your baby’s skin which helps prevent rashes.

What about the smell?

We recommend a good diaper pail (the Diaper Dekor Plus is especially recommended since it fits our laundry bags nicely) and one or two reusable diaper pail bags so that you can change out your pail midweek. You can even empty your pail on a daily basis into our laundry transport bag and set it out in your garage near your weekly trash. Pair it with an essential oil diffuser and you should be all set! 

What if I go on vacation? 

Contact us via phone call, email, or text to arrange a pause on your subscription. Do not leave used diapers sitting at your house during the time you are gone. Just make sure you arrange a time for us to pick up the last of your used diapers right before or right after you head out. 

What options do you have for baby shower gifts?

We offer beautifully and sustainably packaged gift cards as well as cloth diaper cakes for baby showers. You can select a basic diaper cake that you decorate yourself or we can custom decorate it to complement your shower theme. We also offer diaper funds so your loved ones can easily give and add funds to your account with us. 

How can I add your service to my baby shower registry? 

We recommend adding our diaper funds as that will provide you with the most flexibility along with ease of use for your friends and family in giving. Both BabyList and Amazon allow you to add products from our website to your registry. Please follow the directions they give to add products from other websites onto your registry with them. 

Do you offer other styles of cloth diapers besides pre-folds?

Not at the moment, but more options will be coming soon! 

How do I use cloth diapers?

See our video here for instructions:

What are your terms of service?

Click here to read our terms of service. 

How long before I want to start service should I sign up? 

We recommend signing up a minimum of one month before your due date, and we welcome even earlier signups. During checkout, you'll be able to choose when you would like your first delivery.

What is your service area?

The following areas are in our main service area: Milwaukee, Wauwatosa, Brookfield, Elm Grove, New Berlin, Greenfield, St. Francis, Cudahy, Hales Corners, Butler, and Shorewood. 

The following cities are serviceable with a $1 per week upcharge: Waukesha, Pewaukee, Hartland, Franklin, Oak Creek, South Milwaukee, Whitefish Bay, Fox Point. (If you live in one of these cities, please add this product to your cart.) 

Have a question that wasn’t answered here? We'd love to help! Call (414) 755-1744 or email info@wholesomediaper.com